Last updated: June 2026.
These Terms and Conditions govern the laptop and computer repair services provided by Laptops Repair Dubai ("we", "us", "our"). By booking a repair, dropping off a device, or requesting a pickup, you agree to these terms.
Our services
We provide diagnostic, repair, upgrade and data services for laptops, MacBooks and related devices across all major brands. We are an independent repair provider and are not an authorised service centre for, or affiliated with, any manufacturer unless explicitly stated.
Diagnostic and quotes
We offer a free diagnostic on most devices. After assessment we provide a written quote covering the parts and labour involved. No chargeable work begins until you approve that quote. Quotes are based on the fault identified at diagnosis; if additional faults are found during the repair, we will contact you with a revised quote before continuing.
Pricing and payment
Prices are quoted in UAE Dirhams (AED) and are confirmed in writing before work begins. Payment is due on completion, before the device is returned or collected, unless otherwise agreed. We accept cash and card.
Repairs and parts
We use genuine or high-grade compatible parts depending on the device, availability and your preference, and we will tell you which applies. Some repairs — particularly board-level and liquid-damage work — carry an element of uncertainty, and while we apply professional skill and proper equipment, we cannot guarantee that every device can be repaired. Where a device cannot be economically repaired, we will tell you honestly.
Turnaround times
Most repairs are completed the same day, but timing depends on the fault, parts availability and workload. Any timing we give is an estimate, not a guaranteed deadline, and complex repairs such as motherboard and liquid-damage work may take longer.
Your data and backups
You are responsible for backing up your own data before handing over a device wherever possible. While we take care to protect your information and never access your files beyond what a repair requires, repairs carry an inherent risk to data, and we are not liable for any loss of data. For data-recovery jobs, outcomes depend on the condition of the storage and cannot be guaranteed.
Warranty
Completed repairs are covered by our warranty on parts and workmanship. The warranty period varies by repair type and is set out in full in our Warranty Policy.
Liability
Our liability for any repair is limited to the value of the repair carried out. We are not liable for indirect or consequential losses, for pre-existing faults unrelated to the repair, or for issues arising from manufacturer defects, prior damage, or earlier work done elsewhere.
Uncollected devices
Devices should be collected promptly once a repair is complete or a quote is declined. Devices left uncollected for an extended period after we have notified you may incur storage charges, and we reserve the right to recover costs in line with applicable UAE law.
Intellectual property
All brand names, logos and trademarks referenced are the property of their respective owners and are used for identification only.
Governing law
These terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates.
Questions about this policy?
If anything here is unclear, contact us on 052 292 4741, by WhatsApp, or at info@laptopsrepairdubai.ae, or visit our contact page.