Last updated: June 2026.
We want you to be confident before and after any repair. This policy explains our diagnostic, our no-fix-no-fee approach, and how refunds are handled.
Free diagnostic
Our diagnostic is free on most devices. You receive a written quote before any chargeable work begins, and you are under no obligation to proceed.
No fix, no fee
If we are unable to repair your device, you don't pay a repair fee for work that wasn't completed. Where a part was specially ordered or where third-party costs were incurred with your prior approval, those specific costs may still apply, and we'll always make this clear upfront.
Repairs that don't resolve the issue
If a repair we completed and charged for does not resolve the agreed fault, bring the device back to us. We will re-examine it and, where the original repair is at fault, put it right under our Warranty Policy at no extra charge. If a satisfactory resolution isn't possible, we will discuss a fair refund of the amount paid for that repair.
Parts and components
Fitted parts that prove defective within their warranty period are repaired or replaced free of charge. Refunds on parts are considered where a replacement is not possible. Special-order parts that have been fitted are generally non-refundable unless faulty.
Deposits
Where a deposit is taken for a special-order part, it covers the cost of sourcing that part. If you cancel after the part has been ordered, the deposit may be retained to cover that cost; this is explained before any deposit is taken.
How to request a refund
Contact us with your invoice or repair reference and an explanation of the issue. We aim to resolve refund requests promptly and fairly. Approved refunds are returned by the original payment method where possible.
Our commitment
Our priority is a working laptop and a fair outcome. If something isn't right, talk to us — we'd much rather fix the problem than leave a customer unhappy.
Questions about this policy?
If anything here is unclear, contact us on 052 292 4741, by WhatsApp, or at info@laptopsrepairdubai.ae, or visit our contact page.